REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@changzcollectionz.com. Please note that returns will need to be sent to the following address: P.O. Box 100 Taftville, CT 06380-0100

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@changzcollectionz.com.

 

Livestreams

Any items opened via livestreams are final sale only. Returns and refunds will not be honored for those items. Please shop responsibly.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Manufacturer blemishes/minor defects on packaging is not acceptable as "damaged goods"

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or special-order items.

 

Pre-Orders: 

Pre-orders may be cancelled by us for any issues with manufacturers, distributors, or any other means we deem necessary, resulting in a full refund to the customer. Requests for cancellations will result in a 20% fee.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@changzcollectionz.com.